Exchange and Return Policy
Artemum Exchange Policy
At Artemum, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can assist you at each step if you wish to exchange your purchased item(s).
Valid Days of Exchange
Any article purchased online can be exchanged within 30 days from the date of delivery, provided that the customer has proof of purchase. For customers who opt for the online exchange process, with a valid reason for exchange, you won’t have to pay courier charges for exchange pickup.
Proof of Purchase
This includes either a receipt or the online order confirmation email.
Conditions Qualified for Exchange
Articles are qualified for exchange only if they are unused, all tags are intact, packaging is in its original condition, and the original invoice is present. Additionally, a valid reason for requesting an exchange must be provided, such as if the article is defective, in the wrong size, or incorrect. All beaded bags and accessories must be returned with their original packaging.
Process of Online Exchange
It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the wrong size, they will be asked to drop off the purchased item at a given location. However, if the item is defective or incorrect, it will be picked up from the customer’s doorstep.
Items Not Allowed for Exchange
Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons, and exchange time may be longer than usual.
For further assistance, you can contact our customer service department by emailing us at support@artemum.store or by calling us at +92 324 764 532 4, +92 343 874 502 6. Provide all the required information to our representative, and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
Return Policy
- Artemum does not offer a return policy. Additionally, please note that in cases where a customer is eligible for a refund, a coupon of the same value will be issued, which can be used for the Online Store ONLY. It can be used immediately or in the future. Please review your coupon carefully for further details.